Shipping policy

Thank you for shopping with Zapnip. Below is everything you need to know about how we process and ship your order.

Processing Time

Orders are processed and dispatched within 1-2 business days of being placed. Orders placed on weekends or public holidays are processed the next business day. You will receive a confirmation email once your order has shipped.

Delivery Time

We ship worldwide. Once dispatched, international orders typically arrive within 8-13 days. These are estimates, and delivery times may vary depending on your location, customs processing, and local carrier conditions.

Shipping Costs

Shipping costs, where applicable, are calculated at checkout based on your order and destination.

Order Tracking

When your order ships, you’ll receive an email with a tracking number and link. Tracking information may take 24-72 hours to update after dispatch.

Multiple Items

If you order multiple items, they may ship separately and arrive on different dates. You will receive tracking details for each shipment.

Customs, Duties, and Taxes

International orders may be subject to import duties, taxes, or customs fees, depending on your country’s regulations. These charges are set by your local customs authority and are the responsibility of the customer. We have no control over these fees and cannot predict their amount.

Shipping Delays

While we do our best to deliver on time, delays can occasionally occur due to customs, weather, high order volumes, or carrier issues. If your order hasn’t arrived within the estimated window, please contact us and we’ll help look into it.

Incorrect or Incomplete Addresses

Please double-check your shipping address at checkout. We are not responsible for orders delivered to an incorrect address provided by the customer. If you notice a mistake, contact us as soon as possible, and we’ll do our best to update it before dispatch.

Lost or Damaged Packages

If your order arrives damaged or does not arrive, please contact us at zapnipsupport@gmail.com within 30 days of the estimated delivery date, and we’ll work with you to resolve the issue.

Contact Us

Questions about your order? Reach us at zapnipsupport@gmail.com and we’ll get back to you within 1-2 business days.